This page exists because the same nine questions arrive in every first email. Rather than answer them one at a time, here they are in full, including the places where the honest answer is no or not yet. If a provider will not put this in writing before you sign, that is itself the answer.
1. Where we sit in the chain
We are the supplier. Product is sourced, held, labeled, and shipped inside our own network rather than brokered out to a third party we cannot control, which is why we can commit to lot-level traceability and same-network turnaround instead of relaying your questions to someone else and waiting.
What that means practically: you contract with one entity, you are invoiced by one entity, and when a lot question comes up there is one place it gets answered. Your customer never sees any of it. The parcel carries your brand and nothing else.
2. Company and legal
The entity filing is public and you should verify it yourself rather than take our word for it. Search the document number on the Florida Division of Corporations site at sunbiz.org.
On insurance
Pure Chain Logistics Group does not currently carry general liability or product liability coverage. We would rather tell you that up front than let you discover it after a signature. If your risk posture requires a certificate of insurance naming you as additional insured, say so during onboarding and we will tell you honestly where that stands before you commit rather than after.
Separately, the Compliance Rider in our Fulfillment Agreement allocates product and marketing liability to the brand owner, which is standard for white-label supply in this category. Read §12 of the agreement closely, and have your own counsel read it too.
3. The deposit, exactly
Entry is a $1,000 deposit if you already have a store, or a $6,500 Full Launch Package one time if you want the storefront, catalog, and integration built for you.
The $1,000 is credit, not a fee. It sits on your account and draws down against the product and shipping lines of your weekly invoices, so it is working capital on your side of the ledger rather than a payment for access. It does not buy inventory, because there is no inventory for you to buy. Any balance you have not consumed is returned when the agreement ends and the account is settled.
4. Every charge, listed
An order is three lines. There are no optional add-ons and nothing else is added anywhere.
| Line | Amount | What it covers |
|---|---|---|
| Product | Per-vial wholesale | The vial itself. Pulling, packing, discreet packaging, and your brand-watermarked COA are included in this number, not billed separately. |
| Brand label | $1.00 per vial | Printing and applying your artwork to each vial at pack time. You supply the artwork; we print it. |
| Shipping and packaging | $15.00 per order | One flat rate covering the packaging and delivery of the order to your customer anywhere in the domestic United States. It does not change with the number of vials on the order. |
What we do not charge
No monthly fee. No setup or onboarding fee. No pick fee, pack fee, or box fee. No minimum order quantity and no monthly sales minimum. No per-order handling fee and no optional add-ons layered on top of the three lines above. A month with two orders costs you the price of two orders.
A worked three-vial order: (3 × wholesale) + $3.00 in label fees + $15.00 shipping and packaging
5. Billing and terms
Seven-day billing means invoices go out once a week covering the orders that shipped that week, itemized per order, and payment is due within seven days of receipt. Payment is by wire, ACH, or Zelle. We do not take cards for wholesale settlement.
The sequencing matters more than the rate: your customer pays you retail at checkout, and you settle the wholesale side up to a week later. You are not fronting product cost, which is the difference between this and a wholesale purchase order.
Rates change only on 30 days' written notice. Invoice disputes are raised in writing within 15 days. Unpaid undisputed invoices accrue 1.5% per month and can pause fulfillment. The agreement runs month-to-month with 30 days' notice to end it — there is no annual lock-in.
6. Blind shipping and branding
- Blind by default. Your brand is on the sender line. Nothing in or on the parcel identifies Pure Chain Logistics Group to your customer.
- Your label on every vial. You supply artwork, we print and apply it at pack time at $1 per vial.
- Your COA. The lot certificate is watermarked to your brand before it reaches your customer.
- Custom boxes and inserts are available. Because artwork, run size, and unit economics differ per brand, these are quoted rather than listed.
Sample outputs are already public so you can judge the finish before committing: see the COA preview page, a Pure Chain-branded certificate, and a client-branded certificate.
7. COAs and testing scope
Every lot ships with a third-party certificate tied to that specific lot, and clients can pull certificates by lot number rather than being handed a generic sample. This is the section where most providers get vague, so here is the actual scope of what our certificate library contains.
| Panel | Standard? | Detail |
|---|---|---|
| Purity by HPLC | Yes | Present on effectively every certificate in the library. |
| Endotoxin | Common | Present on many compounds, but not universal across the catalog. |
| Identity by mass spectrometry | Common | LC-MS or equivalent identity confirmation on a substantial share of compounds. |
| Sterility | No | Not run as standard. |
| Residual solvent | No | Not run as standard. |
| Heavy metals | No | Not run as standard. |
| Bioburden | No | Not run as standard. |
If you need a panel we do not run
Tell us before you order and we will quote lot-specific testing through an outside lab. What we will not do is imply coverage we do not have. A provider who answers "yes, we do all of that" to a six-panel list without hesitating is a provider whose certificates you should read very carefully.
8. Integrations and payments
- WooCommerce — our connector plugin pushes new orders to us automatically and writes tracking back to the order, then marks it complete so your customer gets your store's own shipping email.
- Custom carts — order API available for anything not on WooCommerce.
- Shopify — not supported, and the reason is Shopify's policy rather than our technology. Their acceptable use terms prohibit research peptides and stores selling them get shut down. If you are on Shopify today, solve that before you solve fulfillment. We wrote up the migration path here.
- Payment processing — you keep your own processor and your customer pays you directly; we never touch your checkout. Processing is the hardest part of this category, and we will point you at what we have seen work rather than pretend it is easy. We are not a processor and cannot guarantee an approval.
9. Returns, loss, and damage
We do not operate a returns desk. Research materials are not restocked or resold once they leave the facility, so there is no return address for your customers to ship to — and returns do not route to you either. Your customer-facing return and refund policy is yours to write and administer, which also means you control it.
For parcels lost or damaged in transit, we work the carrier claim alongside you. Costs for packages returned as undeliverable are billed through to the account.
10. How onboarding runs
- Call first. Fifteen minutes on the phone tells both of us whether this is a fit faster than any document.
- Diligence packet. W-9, Certificate of Good Standing, facility address, and the full wholesale catalog go to you directly.
- Paperwork. Fulfillment Agreement plus a one-page Insertion Order. Month-to-month, no lock-in. Have your counsel read §12.
- Deposit. $1,000 by wire, ACH, or Zelle, applied as credit to your account.
- Connect. Plugin installed or API keys issued, a test order pushed end to end, then you go live.
Straight answers to the rest
Will you fulfill a single-vial order?
Yes. There is no minimum order quantity, so an order for one vial to one customer ships like any other.
Is the deposit refunded to my card or held as credit?
It is held as account credit and drawn down against invoices. Unused credit is returned when the agreement ends and the account is settled. It is not charged to a card in the first place — deposits come in by wire, ACH, or Zelle.
Can I see the full wholesale catalog before signing?
Yes, and you do not need to sign anything to get it. Ask and it is sent.
How fast do orders ship?
Orders routed on a business day ship the same or next business day under normal stock conditions, by standard domestic carriers. Availability is subject to stock, and if something is short we tell you rather than let the order sit.
Do you require exclusivity?
No. You can run other suppliers alongside us.
What happens to my data if we part ways?
On termination and settlement you get your final order and shipping records. Orders already paid in full still ship.